Return Policy for Unique and Limited Edition Artwork at Gitana Rosa Gallery
At Gitana Rosa Gallery, we take immense pride in curating distinctive, one-of-a-kind, and limited edition artwork crafted by exceptional artists. Ensuring your satisfaction with each acquisition is our priority. Please review our return policy outlined below:
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1. Refunds and Returns
a. No Refunds: As the majority of our pieces are unique or limited edition, we typically do not offer refunds on purchases unless the artwork arrives damaged.
b. Damaged Artwork: In the unfortunate event that your artwork arrives damaged, please promptly contact us within [3] days of receiving your order. Provide clear photographs of the damage along with your order details. We will assess the damage and provide instructions for returning the item or initiating an exchange.
2. Exchanges
a. Exchange Due to Damage: Should the artwork sustain damage during shipping or display any flaws upon arrival, we will gladly exchange it for an undamaged piece of the same artwork, if available. If the same artwork is not available, we will offer an exchange for a piece of equal value.
b. Exchange for Other Reasons: Recognizing individual perceptions, exchanges for reasons other than damage are generally not offered due to the unique nature of our pieces. We encourage customers to thoroughly review all details and images provided before making a purchase.
3. Procedure for Returns and Exchanges
a. Contact Us: To initiate a return due to damage or request an exchange, please promptly contact our customer service team at info@gr-test.goldenratiowebsolutions.com within the specified timeframe.
b. Return Shipping: If a return or exchange is authorized due to damage, we will provide comprehensive instructions for the return shipping process. The cost of return shipping for damaged items will be covered by Gitana Rosa Gallery.
c. Artwork Condition: All returned artwork must be in its original condition and packaging to qualify for an exchange due to damage.
4. Final Considerations
a. Custom Orders: Please note that custom or commissioned artwork may entail different return policies, as agreed upon at the time of purchase.
b. Policy Changes: Gitana Rosa Gallery reserves the right to modify this return policy at our discretion. Any alterations will be updated and communicated on our website.
We deeply appreciate your understanding of our return policy, meticulously designed to uphold the quality and uniqueness of our artworks. For any further inquiries or assistance, please feel free to contact our customer service team.
Thank you for choosing Gitana Rosa Gallery to enrich your art collection.
Warm regards,
Gitana Rosa Gallery
Need help?
Contact us at {info@gr-test.goldenratiowebsolutions.com} for questions related to refunds and returns.